Archived Suggestion: Hours of Staff

Discussion in 'Suggestions Archive' started by festeringMongoose, Dec 1, 2014.

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  1. festeringMongoose

    festeringMongoose Professional Procrastinator

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    Please name your Suggestion/Bug Report:
    Hours of Staff

    Is this a suggestion or bug report?:
    Suggestion

    What does this report affect?:
    HG Staff

    Please elaborate on your suggestion:
    It has occurred to me that somewhere near 12:00 am, there is a bit of a gap where all the staff are asleep, but not all Harpoon Servers are completely empty. And at these hours, there have been a couple of times where spammers, hackers, or blatant obnoxious people start to do obnoxious things. And there are no staff around to fix this. Now, I don't want the staff to have to stay up ridiculous hours just to solve an issue that only occasionally happens. But it'd be nice if there could be staff that live in areas that these hours are covered, and they don't lose too much sleep (or any if possible). However, I'm sure it's known that the servers are incredibly uneventful at these times too, and not likely there would be somebody willing to volunteer to sit in a near empty server, to solve an occasional issue. Also, if they're not that many people on the server to be bothered as a whole, maybe it isn't worth it. I'm pretty sure this issue is known by the staff, but I hoped to at least have a staff that is actively available to about 3:00 am, that's about the time servers are still active then. Anywhere after that is usually calm, and unimportant.

    Any Additional Information?:
     
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    #1 festeringMongoose, Dec 1, 2014
    Last edited: Dec 1, 2014
  2. FlyingAnonymoose

    FlyingAnonymoose Mildly Active

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    Thank you for your input, Mongoose.

    We're currently working on hiring more staff members in an attempt to get an around the clock schedule to keep our servers under control and prevent the hackers, scammers, and other problem makers out of the server at these times.

    Thank you for your suggestion!
     
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  3. MrSrgsnowman

    MrSrgsnowman The Snowman staff, I'll try not to melt :P
    Retired Staff

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    Thank you for your suggestion and we're trying to work on it by hiring more staff but please remember that we're humans too that have stuff like school and work in the morning so we usually have to go to sleep rather early on weekdays. We're sorry that you have to deal with scammers/hackers/spammers etc on the servers.
     
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  4. Jin&Tonic

    Jin&Tonic Post Hoc Ergo Propter Hoc
    Staff Member Owner Universal Staff Discord Staff

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    As said above, we are certainly trying to get more staff members and we are certainly trying to get more staff members across different time zones to deal with this issue.

    For now, we encourage you to report the individuals on the HG forum and we'll ban them accordingly.

    Thanks,
    Joe
     
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